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New Contributor
Posts: 2
Registered: ‎12-05-2012
My Device: Playbook 16g
My Carrier: 5197581576

bad charger connection

Hello, purchased a Playbook online from The Source for wife xmas past. She put it away  until last week. Needed charge - however, charger male will not fit in female Playbook slot. Had a tech at The Source examine the unit; he has seen a couple like this where the unit seems damaged. Do not want to force the connectors and void warranty. Trying to contact RIM is like chasing a friend who owes me money - lots of numbers, no contact. Help, please.

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: bad charger connection

[ Edited ]

Micro usb should push in easily IF

1. Blackberry logo is facing up when looking at the screen

2. You use the middle socket

3. The  little flat piece in centre of socket is straight not bent up or down. Use a magnifying glass

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Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: bad charger connection

Here is the support number:

http://us.blackberry.com/support/tablets/playbook/contact-support.html

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 2
Registered: ‎12-05-2012
My Device: Playbook 16g
My Carrier: 5197581576

Re: bad charger connection

I have been through that jungle several times. I need a guide. After selecting option 2 , I get choices that don't seem to relate to my issue. Is it expensive to have a repair connection installed? Thanks 

Highlighted
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: bad charger connection

I've never called the #, but if you choose something, you should be able to get to a rep who can send you to the right person.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: bad charger connection

The equivalent of $100 to make that kind of repair
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