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12-05-2012 03:11 PM
Hello, purchased a Playbook online from The Source for wife xmas past. She put it away until last week. Needed charge - however, charger male will not fit in female Playbook slot. Had a tech at The Source examine the unit; he has seen a couple like this where the unit seems damaged. Do not want to force the connectors and void warranty. Trying to contact RIM is like chasing a friend who owes me money - lots of numbers, no contact. Help, please.
12-05-2012 03:19 PM - edited 12-05-2012 03:20 PM
Micro usb should push in easily IF
1. Blackberry logo is facing up when looking at the screen
2. You use the middle socket
3. The little flat piece in centre of socket is straight not bent up or down. Use a magnifying glass
12-05-2012 03:47 PM
Here is the support number:
12-05-2012 03:55 PM
I have been through that jungle several times. I need a guide. After selecting option 2 , I get choices that don't seem to relate to my issue. Is it expensive to have a repair connection installed? Thanks
12-05-2012 03:58 PM