07-16-2012 03:40 PM
I am a new playbook user. I bought the playbook in march and have not used it much
I picked it up yesterday and it is dead-tried 3 different chargers, stack charging-the lot.
As I am in Uk, I wasted hours trying to find uk support-nothing.
I wasted 1 1/2 hrs speaking to FOUR people about tyhis, but the staff suffered from the doulble joy of poor english and a bad phone line
Technical support asked me to type my serial number in to a page that is not type in, and rang me back to put me on ho;d to someone else!
This is nuts-my ipad broke, they fixed it in four days through uk dealer, my kindle broke, they picked up the old one and delivered the new one in two days!
does anybody out ther know of a uk phone number or email address that I can send my serial number to to get this thing fixed?
any help appreciated.
I had to sign in this site as a non user, as I do not know my playbook pin!
07-17-2012 03:37 PM
Hi Tony, I read your message and did some looking. I came up with a search on Google for "blackberry support in the uk".there were several sites offering support. Give it a try!
The true rule, in determining to embrace, or reject any thing, is not whether it have any evil in it; but whether it have more of evil, than of good. There are few things wholly evil, or wholly good.
07-17-2012 05:00 PM
ok-thanks.Did some more searching today-no joy. I took it to local computer store, who said it was a common problem. They put it on a large cap charger they have for this, then pressed volume and power buttons for 60 secs!
It powered up and is now on charge.Still not heard from blackberry
If they want us to buy the products, we must have the after sales.
07-18-2012 11:52 AM
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
07-18-2012 12:46 PM
by the time I got to this thread, it was running aleady
we have many that like to assist with other users and this community is a great place
I have also made a few good friends here as well
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
07-18-2012 05:09 PM