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BlackBerry® PlayBook™

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New Contributor
Posts: 5
Registered: ‎12-23-2012
My Device: Blackberry Play bood
My Carrier: Walmart

blackberry wont turn on

I bought my blackberry in September and only used it once.  I now want to start using it and I can't get it to turn on.  I charged it over night still nothing.  I plug it in my computer and it ask to to do updates which I try to do but I got a message that their is a problem.  What do I do next?

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: blackberry wont turn on

what is the exact error message?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 5
Registered: ‎12-23-2012
My Device: Blackberry Play bood
My Carrier: Walmart

Re: blackberry wont turn on

Device driver software was not succesfully instaled

Please consult with your device manifacturer for assistance getting this device installed

device unplugged

 

I keep trying to charge it and the red light comes on and stops. Sometime the light turn red and flashes yellow a few seconds.

So everytime i try to charge the playbook through my laptop I get the above message. 

 

I tryed charging it as well from the outlet same think the red light comes and and goes right back out.

 

I only used the play book maybe 3 times since my purchase in September.

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: blackberry wont turn on


AnnePeto wrote:

...

 

I only used the play book maybe 3 times since my purchase in September.


Seems to be a common problem. Use it once or twice, Leave it for weeks, come back and it's dead. Possibly not turned fully off but left on standby?

 

Look at all the suggested remedies towards the end of the appropriate sticky thread at the start of the forum.

_________________________
New Contributor
Posts: 5
Registered: ‎12-23-2012
My Device: Blackberry Play bood
My Carrier: Walmart

I Re: blackberry wont turn on

I don't understand your solution

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: I Re: blackberry wont turn on

[ Edited ]

Can you give playbook support a call at the number on this link:

http://us.blackberry.com/support/tablets/playbook/contact-support.html

 

I also found this link, but please call support first.

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB27424&sliceId=2&cm...

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