Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
Posts: 4
Registered: ‎01-19-2013
My Device: playbook
My Carrier: rogers
Accepted Solution

browser is stuck mid load

I'm stuck. my playbook wont finish loading a site on browser and i cant open a new window or close it. totally frozen even when I shut it down and restart. what can i do?

Highlighted
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: browser is stuck mid load

[ Edited ]

Is it a website in particular or all websites?

Are you able to clear the browser cache / data and try again?

http://docs.blackberry.com/en/smartphone_users/deliverables/27018/Change_browser_options_1529901_11....

 

Clear the Browser on Your BlackBerry PlayBook

 http://tinyurl.com/akg8nzk

 

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 4
Registered: ‎01-19-2013
My Device: playbook
My Carrier: rogers

Re: browser is stuck mid load

I can't swipe the bezel because it's totally frozen. so can't get into clear the browser. any other options? please

 

New Contributor
Posts: 4
Registered: ‎01-19-2013
My Device: playbook
My Carrier: rogers

Re: browser is stuck mid load

can't swipe the bezel. it's frozen. what about a security wipe and then restore?? is that too drastic? it's loading ESPN for 2 days now. can't make anything happen on the browser but the rest of playbook is totally fine
Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: browser is stuck mid load

Unplug your router for a minute or two and see if that makes any difference.
New Contributor
Posts: 4
Registered: ‎01-19-2013
My Device: playbook
My Carrier: rogers

Re: browser is stuck mid load

Thanks so much for the help

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: browser is stuck mid load

One of the " Simple things in life". I am happy to help.