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BlackBerry® PlayBook™

New Member
Posts: 1
Registered: ‎07-15-2012
My Device: playbook
My Carrier: bell

can't connect to wifi

i'm getting the message "this configuration has been disabled. unable to acquire an IP address. Verify saved network security settings." how do i verify my security settings and what is wrong ?

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: can't connect to wifi

Hey danp,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Remove the saved Wi-Fi® network from the BlackBerry® PlayBook™ and then re-connect with the Wi-Fi network and put in the correct password.


Click on the drop down menu in Wi-Fi where it says Available Networks and  choose Saved Networks.  Click on the Pencil icon and you can remove the saved Wi-Fi profile.


Let me know if you have any more questions.





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New Member
Posts: 1
Registered: ‎03-21-2013
My Device: Blackberry Playbook
My Carrier: Tre

Re: can't connect to wifi

I have the same problem.  I have tried that, but I still can't connect.  It is as if my password was incorrect.  Any suggestions?


Trusted Contributor
Posts: 213
Registered: ‎09-01-2012
My Device: Blackberry Playbook 32GB
My Carrier: none at present

Re: can't connect to wifi

Double check where caps and numerals are that you select 123sym each time a numeral is required and arrow upaA every time a cap is needed