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BlackBerry® PlayBook™

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New Contributor
Posts: 9
Registered: ‎07-20-2011
My Device: Storm 9550
My Carrier: Digicel

cant access bridge apps with password enabled on my bb

Im having a problem where i cannot access any bridge apps because my bb is password protected. whenever i attempt to open an app i get an error message saying "bridge disconnected 'password is incorrect. please try again" but it never gives me an opportunity to enter my password. Also the message stay on-screen so the playbook is unsuable unless i restart it by holding the power button.

 

pic of error message: http://yfrog.com/hskxgckj

Contributor
Posts: 42
Registered: ‎08-09-2011
My Device: BlackBerry PlayBook
My Carrier: Sprint

Re: cant access bridge apps with password enabled on my bb

Try removing the BlackBerry Bridge App from the BlackBerry smartphone and and disable any connections between the PlayBook and BlackBerry smartphone.  Now pair your devices and start the BlackBerry Bridge process from the beginning.  Let me know if that got you anywhere.

"Lost in space in search of a cosmic gate"
Momo
Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: cant access bridge apps with password enabled on my bb

1 Are you a bes or bis user.
2 Are you putting in the correct password.

I have a password on my bb and have no problem connecting v either bes or bis.

If you are bes contact your system adminstrator
Be a Shepard and not an iSheep.
New Contributor
Posts: 9
Registered: ‎07-20-2011
My Device: Storm 9550
My Carrier: Digicel

Re: cant access bridge apps with password enabled on my bb

@mprado i tried ur suggestion, same outcome.
@aandras i am a bis user, and as i said it DOES NOT ask for me to enter the password. wen i turn on bluetooth it automatically connect to my bb, (ie the bridge icons become full color not faded) however if i touch an icon to launch the app thats when i get the error.
the error even stays on screen even after i disconnect bridge via the bb. to get the playbok going again i have to restart it.
Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: cant access bridge apps with password enabled on my bb

do you have the same password between your bb and your playbook.
Be a Shepard and not an iSheep.
New Contributor
Posts: 9
Registered: ‎07-20-2011
My Device: Storm 9550
My Carrier: Digicel

Re: cant access bridge apps with password enabled on my bb

i tried that, doesnt make a difference.