12-25-2012 05:32 PM
hello I posted a message a month ago about my tablet that can't sync on my computer.... It is not fixed!! Since than, I downloaded a new firmware on the Playbook (22.214.171.1244) and a new version on my desktop manager (126.96.36.199)and ...still the same!! I tried on 2 computer and it is still the same problem. my computer does't recognize the tablet and on my desktop manager it always says ''connecting'' for a while than, ''disconnected''.
please help!!! is there any garantee ?? it is 6 months used!
thanks for helping
12-25-2012 05:52 PM
Welcome to the Community
Sorry to hear that the issue has not been resolved yet. Have you seen this Article ID: KB27424? Please let me know if this helps. Good luck
12-25-2012 10:03 PM
try using different computer , maybe your computer is corrupt
I don't think there is, it just go with the device driver.
12-26-2012 05:45 PM
I have tried all the solutions on your Article ID KB27424 and even with an another computer it doesn't work.... Windows seems to recognize but for sync the multimedia only on the manager, it says always that there is a problem. Also, I used to be able to ''drag and Drop'' from folders thru the Playbook and I can't anymore.....
thanks for helping me
12-26-2012 08:56 PM
12-27-2012 09:47 AM
12-27-2012 12:22 PM
what version of BlackBerry Device Communication Components do you have installed?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V