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BlackBerry® PlayBook™

New Contributor
Posts: 2
Registered: ‎12-19-2012
My Device: blackberry playbook
My Carrier: virgin

connected to internet but not working

saying its connected but says cant activate (3000) help please

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: connected to internet but not working

There is a heavy demand on the update servers right now doe to a high demand for the new OS patch. You could try later.


It could also be your wifi. 

 You can try a friend's wifi or a free hotspot to see if you get better response at setup at least. A friend of mine uses the cafe hotspot under his office floor!


If you have a UK Virgin router you may have to change the wireless encryption method to WPA or WPA2 with a new passphrase, and I believe it's not easy to get into the setup menu on those.  Been reported before.  Go to on your main computer's web browser and see if you can get in.  or try

If that fails open a command prompt in Windows (Start > Run type CMD). In the command prompt window type IPCONFIG and hit enter. The Default Gateway is your router IP.


The admin password if it has one may be on the router's label.