Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎08-17-2012
My Device: playbook 16gb
My Carrier: 3 uk

email settings for btconnect accounts

After searching for days and also contacting blackerry, i have managed myself to get btconnect email working on my playbook, these are the settings for both the old pop3 and new pop.outlook settings (offive 365)




Description: what ever you want to display (can leave blank if you wish)

Display Name: again whatever you want (can leave blank if you wish)

Username: your @btconnect.com email

Email Address: you own email address if you have one set up, otherwise it is the @btconnect.com

Password: whatever your password is

Server: pop3.btconnect.com

Port: 110

Use SSL: off

SMTP Username: remove whatever is displayd and leave blank

SMTP Passord: again remove whatever is displayed and leave blank

SMTP Server Address: mail.btconnect.com

SMTP Port: 25

SMTP Encryption: Off


the rest of the options are up to you.


select save, this will then be set up and fully working.



New Office 365:-


The only different setting are:-


Server Address: pop.outlook.com

Port: 995

Use SSL: On

SMTP Username: your @btconnect.com email address

SMTP Password: your email password

SMTP Servers Address: smtp.outlook.com

Port: 587

SMTP Encryption: StartTLS


I have only set up an account still with a @btconnect address, if this does not work try your own email address in the SMTP Username.