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BlackBerry® PlayBook™

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New Contributor
Posts: 2
Registered: ‎01-27-2014
My Device: Playbook
My Carrier: Airtel

Re: error 65792 playbook 1

This problem has just highlighted the way Blackberry is going as a company.... no where. I'm sorry to say this, but such circumstances should not be plaguing a company that intends to compete with the likes of Apple and Samsung.

A simple update resulting in a bricked phone...ninsense! And its been 3 days not even an official whimper from them. SMH 

New Member
Posts: 2
Registered: ‎01-29-2014
My Device: Blackberry PlayBook, Blackberry Curve 9320
My Carrier: Telstra

Re: error 65792 playbook 1

How did you contact them because I can't figure out how to. They used to have a phone number but now nothing
New Contributor
Posts: 5
Registered: ‎01-28-2014
My Device: playbook
My Carrier: 02

Re: error 65792 playbook 1

[ Edited ]

you can only contact them through email, then its 24 to 48 hours before they reply, they will only tell you to download blackberry link which is pretty much desktop manager but when you try this it just tells you to disconnect your device and finish setting it up over your wi-fi and then re-connect it, so as its bb's server problem that's not happening until the server is fixed, once it is fixed i will be selling the playbook and getting an Ipad from apple. BB suck at customer service and i would think won't be around for much longer..

Contributor
Posts: 36
Registered: ‎07-21-2013
My Device: BlackBerry Playbook
My Carrier: T-Mobile UK; PlayBook is WiFi only

Re: error 65792 playbook 1

Afraid you are right there, chukka.
This will be their greatest Achilles heel.
Techie Charlie.
Trying to stay loyal to BlackBerry.
Currently using BBM on my Android Motorola Moto G
Trusted Contributor
Posts: 112
Registered: ‎03-07-2013
My Device: Playbook Wi-Fi 16 gb
My Carrier: Telus

Re: error 65792 playbook 1

Here's the response I got after opening a ticket:

 

"

Thank you for contacting BlackBerry Technical Support.

First we would like to apologize for any inconvenience you have been experiencing in updating your PlayBook software wirelessly. We are currently about the situation and our teams are working round the clock in resolving the issue at soonest possible. Initially we have given 24-48 hours of approximate time-frame for the issue to be resolved. We professionally advise you to try updating your software over the air for the next 24  hours and if the issue is still ongoing after 48 hours please do not hesitate to reply on this email immediately. We are always here to assist you.

Thank you for baring with us."

Contributor
Posts: 36
Registered: ‎07-21-2013
My Device: BlackBerry Playbook
My Carrier: T-Mobile UK; PlayBook is WiFi only

Re: error 65792 playbook 1

Standard response.
This is a major slip up for BlackBerry :-(
Techie Charlie.
Trying to stay loyal to BlackBerry.
Currently using BBM on my Android Motorola Moto G
New Contributor
Posts: 6
Registered: ‎01-28-2014
My Device: BlackBerry Playbook

Re: error 65792 playbook 1

Still we had a responce, even a typical one. Let's wait a little more, since we've got nothing left to do I guess

New Contributor
Posts: 4
Registered: ‎01-28-2014
My Device: 9900
My Carrier: BDM

Re: error 65792 playbook 1

2 days passed. Waiting more Smiley Sad

Highlighted
New Contributor
Posts: 2
Registered: ‎01-27-2014
My Device: Z10 Playbook
My Carrier: Giffgaff

Re: error 65792 playbook 1

The worst part, is that it took them 2 days to realise that they have problems with their own server, how ridiculous is that?
Contributor
Posts: 13
Registered: ‎08-03-2013
My Device: Q10 - Torch 9860
My Carrier: MTS UA

Re: error 65792 playbook 1

Hello,

 

confrimed. I'm experiencing this issue almost a week.

However, it seems like it does not matter. PB has no updates anyway.

 

Thank you.