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New Contributor
Posts: 5
Registered: ‎01-29-2014
My Device: BBq%
My Carrier: fido

Re: error 65792 playbook 1

[ Edited ]

Gooberman wrote:

Hi, all

 

I have three PlayBooks [well, one is my wifes, one is my eldest sons and the third is mine. My youngest has an iPad].

I personally chose the PB for its size and for my requirements at the time, which haven't changed.

 

Up until a couple of days ago I was was extremely happy and have not had any issues before.

However as an IT Consultant for 28 years now, mainly working internationally for numerous global banks

I find it difficult to comprehend how a "Tech" company can take this (and the forcasted - if accurate) amount of time to have a server back up and running. Have they not got backups or mirrored DASD [Direct Access Storage Device].

 

Every company I have ever being employed by since the eighties have the ability to restore to an alternate server and switch to that server to replace faulty or malfunctioning equipment. This process takes a couple of hours [using the slowest method to re-establish service]. if using mirrored servers this process is transparent to the client/customer [i.e. us].

 

Therefore I do not accept the timescale aforementioned in previous mails and will be endeavoring to contact the CEO's of both Blackberry and RIM for detailed explanations. I will also be trying to get information from either their stockholder meetings or their AGM's [annual general meeting] where the directors have to answer to their share/stock holders.

 

This will obviously occur well after the resolutions of our current issues, but will hopefully prevent similar occurrences and delays in future.

 

Please note I have no role or third party interest in Blackberry or RIM other than being a customer.

 


a back up server would make too much business sense for blackberry and might actually satisfy customers, concepts that is not part or necessary to blackberry"s current success...

Posts: 94,250
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: error 65792 playbook 1

[ Edited ]

chance1180, who told you there was no backup server?  could be a software issue ON the server, primary, backup and tertiary.

Point is, you and I neither know what the issue is.


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New Contributor
Posts: 4
Registered: ‎01-27-2014
My Device: playbook
My Carrier: o2

Re: error 65792 playbook 1

[ Edited ]

chance1180

 

 

Doesn't matter what is the reason. Also company which is not capable to provide their customers with alternative solution [read server] in case like this, should not to be expected to improve their services in futher Smiley Wink

 

Regards,

New Contributor
Posts: 5
Registered: ‎01-29-2014
My Device: Playbook 64GB [x3]
My Carrier: n/a

Re: error 65792 playbook 1

[ Edited ]

Thanks J.S.

 

I take, and understand, the point that it could be a software fault on the server, but then that begs the question if the software has been fine prior to the problems, then highly likely an upgrade to the software version running on that server was made [hence once a problem is identified the server could be rolled-back to the backup server to re-instate original software and provide us with the update server until a "Fix" can be applied] which Is the whole point of having backups in place. If it was a Software upgrade, why implement into a "Live" (customer focussed environment) without full testing?

 

Contributor
Posts: 34
Registered: ‎01-28-2014
My Device: Blackberry playbook
My Carrier: TMN

Re: error 65792 playbook 1

[ Edited ]
Good night, the idea of a previous version from a backup I got moved here on the forum

 

I don't see improvements although they have given a deadline of 7 days (limit) since yesterday to fix something without explanation.

 

If I were coach of blackberry I noticed the situation, more than temporarily to an earlier version.

 

Pity not to happen like this in their billing breakdowns ...
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New Contributor
Posts: 3
Registered: ‎01-28-2014
My Device: Playbook
My Carrier: Telus

Re: error 65792 playbook 1

I researched this error further, and it apparently first reared it's ugly head back in March of 2013, and then again recently in December.  I'm not sure what the results were for the clients because they probably dealt directly with BB Support.  Hopefully someone from BB will respond to the problem via this forum, for we are in fact, still their customers.  Please.

New Contributor
Posts: 5
Registered: ‎01-29-2014
My Device: playbook
My Carrier: non

Re: error 65792 playbook 1

hello

 

I got my first playbook yesterday and I got the error 65792.
After having tried to repair and make the update with the BlackBerry Desktop Software I still not succeeded. I'm really disappointed by the lack of information and I would like confirmation if it is the blackberry servers are down or tablet that has a hardware problem to be able to return to SAV.

ps: sorry for the mistakes but I am french

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: error 65792 playbook 1

There are many assumptions going 'round here: server breakdowns, no backup, software failure, seven day deadlines.

 

If you haven't contacted official support on the issue, then you've done nothing to push the issue in BlackBerry's face for resolution.

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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 34
Registered: ‎01-28-2014
My Device: Blackberry playbook
My Carrier: TMN

Re: error 65792 playbook 1

the problem is theirs since 3 days ago that started it all and don't tell anyone ... just give guesses for the resolution.

 

The tablet's are ok.
New Contributor
Posts: 5
Registered: ‎01-29-2014
My Device: playbook
My Carrier: non

Re: error 65792 playbook 1

ok thank you you are really reactive I will try to contact blackberry