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Reply
Visitor
Posts: 1
Registered: ‎07-15-2013
My Device: BlackBerry playbook 16 gb
My Carrier: Nokia

help

i got my bb playbook 16 gb in december and last night when i had to connect my laptop with it. The laptop would not detect anything connected to it through the use port. I didn't use the magnetic port but the other one. I tried charging it first and it charged but when I connected the cable the laptop could not detect anything connected where as it was charging through the laptop!!! Stack charging I think..... Anyway I have the blackberry desktop software downloaded and till last month when I had to transfer stuff it was perfectly fine.I tried connecting it with windows 7 if it helps.... This is my first blackberry or a tablet as a matter of fact so I don't know how to react to it :'( 

It is charging through the socket AND laptop but the bb desktop software responds with disconnected I really need to know what to do.

Regards 

Teen in distress 

Highlighted
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: help

Hey forbiddenrose,

Welcome to the BlackBerry® Support Community Forums.

 

Please review the following article that provides related Knowledge Based articles

that cover the Windows operating system not detecting the BlackBerry PlayBook:

 

Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook  

http://btsc.webapps.blackberry.com/btsc/KB27424

 

Let me know if you have any questions.
Thanks

 

-HB

 

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