Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

New Contributor
Posts: 2
Registered: ‎06-16-2013
My Device: PlayBook
My Carrier: Rogers


i am unable to view jpeg videos.  how can this be corrected?  thank you

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: jpeg

Hey april10,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


This file format for videos is not supported on the BlackBerry PlayBook.  Are you able to view other types of videos like avi, MP4 or mkv?


I look forward to your reply.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!

New Contributor
Posts: 2
Registered: ‎06-16-2013
My Device: PlayBook
My Carrier: Rogers

Re: jpeg

I am unsure.  I am a real beginner.  I am not familiar with much of the "lingo".  In summary, I am unable to view jpeg format videos from one of my employers.  Stella and Dot.  Please tell me I will beable to because I love what my playbook offers and don't want to have to change product.  Which is what many "experts" say is my only option.  I look forward to you solving my problem.  Thank you....april

Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: jpeg

You can use this to convert it to MP4 format if need be or ask for teh video to be sent in MP4 format.



Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V