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BlackBerry® PlayBook™

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New Contributor
Posts: 7
Registered: ‎08-16-2011
My Device: playbook and 9300 and 8900
My Carrier: 02 and orange

meesenger white screen green circle

hi, everytime i try to go on bbm on my new playbook its just white screen green circle i have never been able to use it on playbook. i have a 9300 OS v.6.6.0.600 bbm v6.0.0.129 bb bridge v1.0.4.9 playbook v1.0.7.2670 ive tried deleting everyfing rinstalling manual install etc but no joy please help as im missing a major feature of the playbook !!!!
Contributor
Posts: 24
Registered: ‎04-21-2011
My Device: Playbook & Torch
My Carrier: Telus

Re: meesenger white screen green circle

Well, the white screen with the green circle is really just the PB trying to bridge with your BB. You mentioned BBM specifically, but are you able to bridge your emails, contacts or calendar from your BB to your PB?
New Contributor
Posts: 7
Registered: ‎08-16-2011
My Device: playbook and 9300 and 8900
My Carrier: 02 and orange

Re: meesenger white screen green circle

Yea everything else works fine on the playbook.
New Contributor
Posts: 4
Registered: ‎07-12-2011
My Device: PlayBook & Torch
My Carrier: Telcel

Re: meesenger white screen green circle

Hi stephen2k3

 

Did you added or edited any new or old contacts in between when the BBM was working fine and now? Maybe something with numbers or special characters?

 

Go ahead and remove the special characters or delete the contact, delete bluetooth profiles and restart the PB.

 

Hope that works!!

New Contributor
Posts: 7
Registered: ‎08-16-2011
My Device: playbook and 9300 and 8900
My Carrier: 02 and orange

Re: meesenger white screen green circle

hi the bbm has never worked for me on the playbook and ive deleted all my contact names so its just letters eg. JohnSmith thats how all my contacts look like now. thanks

Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: meesenger white screen green circle

delete the bridge software from the bb phone pull battery. reinstall the bridge software on the phone.
Be a Shepard and not an iSheep.
New Contributor
Posts: 7
Registered: ‎08-16-2011
My Device: playbook and 9300 and 8900
My Carrier: 02 and orange

Re: meesenger white screen green circle

hi thanks for your input but still green circle ive tried security wipes and reupdating but nothing Smiley Sad
Highlighted
Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: meesenger white screen green circle

Does any of your bbm contacts on your phone have special charactors. if they do rename the contacts. are u up to date on your software.
Be a Shepard and not an iSheep.