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BlackBerry® PlayBook™

New Contributor
Posts: 3
Registered: ‎09-28-2012
My Device: blackberry curve 8520
My Carrier: O2

mounting error with playbook & pc

i know this type of thread has been on this site a lot, and i have tried everything that people have recommended.

i connect my playbook via usb and it says its connecting, and then that dreadded error comes up

'an error occured mounting blackberry volumes. please reconnect your device. (E:0x35)'


i am using windows 7 64bit. laptop only one year old.


i've tried reboot, turning off wifi, tried to get onto secpol.msc (some thread had a solution via that, but i found out that windows 7 does not have that), tried ipconfig, but dont know what i am at there.

i have the latest version of blackberry desktop software but it doesnt even show when my blackberry smartfone is connected, although i can transfer files from media through 'my computer', but i know u cant do that for the playbook


please someone help, and i know enough about computers to get me by, so i would appreciate abbreviations to be explained.


if someone can help me and give me a solution that resolves it, then a night on the beer is on me!  hahahahaha

Guru III
Posts: 32,229
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: mounting error with playbook & pc

what version of device maager do you have installed?


if less than 7.0 uninstall it and then connect playbook ( if on latest OS) and it will install new one and it does take a few minutes to install so be patient with it.


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New Contributor
Posts: 3
Registered: ‎09-28-2012
My Device: blackberry curve 8520
My Carrier: O2

Re: mounting error with playbook & pc

i have the latest one from the website installed already. its 7.1 version.



Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: mounting error with playbook & pc

Almost certainly win7 appalling usb driver management. See official guides first.