Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
jie
Visitor
Posts: 1
Registered: ‎03-20-2012
My Device: Playbook
My Carrier: Blackberry

need help! my BB Playbook stuck on welcome screen after several hours of charging :(

hi!

 

please could someone help me?

 

the other day i was browsing the web on my BB Playbook then battery was drained, so i let it be then on the next morning, charge it using the charger that comes with the device, but after several hours when i turn it on, it is only stuck on the welcome screen with the "BlackBerry Playbook" name and with these different lights...tried doing some of the tips which i have read through the net, like, hold press the switch button on top, red light flash then green light, but nothing happens...i've been trying it for almost 2 days...please help?

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: need help! my BB Playbook stuck on welcome screen after several hours of charging :(

Try the three button reset. Hold down the Power button and both volume buttons at the same time for 15 seconds, release and wait one minute. Then hold down the Power Button until the red light flashes on. Release the button and allow PB to reboot. It is restarts, recharge for several hours. Not a good idea to let the battery run out.