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BlackBerry® PlayBook™

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New Contributor
Posts: 3
Registered: ‎06-25-2013
My Device: blackberry playbook OS version 2.1.0.1526
My Carrier: T-mobile

playbook video chat service error

Had no problems up until yesterday and now can't connect. have tried powering down and restarting but to no avail, any ideas?

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: playbook video chat service error

Hey AuntieKaret,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Are you currently connected to a Wi-Fi network?  Also are you trying to connect to another BlackBerry PlayBook or a BlackBerry 10 smartphone?

 

When was the last time you could successfully connect to video chat?  

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 3
Registered: ‎06-25-2013
My Device: blackberry playbook OS version 2.1.0.1526
My Carrier: T-mobile

Re: playbook video chat service error

Connected to home wifi withno problems for several weeks and then nothing - just comes up with video chat error. From reading forum only solution appearsto be to back up and then wipe playbook down and start again. Not being a techie trying to leave this as last option, but i think i am running out of options. Just noticed that i cannot get iplayer to play either. Is this all part of the same problem?