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BlackBerry® PlayBook™

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New Member
Posts: 2
Registered: ‎06-04-2011
My Device: blackberry playbook,
My Carrier: sasktel
Accepted Solution

playbook wont turn off and keypad not working

hello i was given a playbook for mothers day and absoultly love it that is until tonight... i took some pictures and then tried to go on to facebook to post them and noticed that i can not get the keyboard to come up on anything not even internet to search, so i tried to do a complets shut down and nope cant hit the shut down button and it just sits on a black screen and i cant seem to get it to turn off husband said it is like it is just froze up any ideas??Man Sad

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Regular Contributor
Posts: 58
Registered: ‎06-03-2011
My Device: torch 9800

Re: playbook wont turn off and keypad not working

well try to make the restart function by pressing and holding for  seconds the power button until the pb prompt you 2 options: turn off or restart select restart

New Member
Posts: 2
Registered: ‎06-04-2011
My Device: blackberry playbook,
My Carrier: sasktel

Re: playbook wont turn off and keypad not working

 thank you so much like i said new to this did not know that and just did this and it is working great! 

New Contributor
Posts: 2
Registered: ‎08-09-2011
My Device: Curve 8250
My Carrier: Digi

Re: playbook wont turn off and keypad not working

i have a same problem too, i tried the above advise but it doesn't work out.. so what should i do?? huhuhuhu
Contributor
Posts: 42
Registered: ‎08-09-2011
My Device: BlackBerry PlayBook
My Carrier: Sprint

Re: playbook wont turn off and keypad not working

You can also hold the power button, both + and - volume keys for 10 seconds and it should restart.  Hope that hepls.

"Lost in space in search of a cosmic gate"
Momo
New Contributor
Posts: 2
Registered: ‎08-09-2011
My Device: Curve 8250
My Carrier: Digi

Re: playbook wont turn off and keypad not working

Tq... It works!!! Smiley Wink
New Member
Posts: 1
Registered: ‎10-03-2011
My Device: bold 9780 and playbook
My Carrier: rogers

Re: playbook wont turn off and keypad not working

same issue here,

keyboard wasnt appearing, cannot shut down.

ive tried to reset and that wont work either,

relied on battery draining, so i opened as many apps as i could, now its completly frozen.

Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: playbook wont turn off and keypad not working

Try the hard reset again. You may have to do it several times. Sometimes mine takes 20 seconds.
Be a Shepard and not an iSheep.
New Member
Posts: 1
Registered: ‎02-02-2012
My Device: Blackberry Playbook 16gb
My Carrier: none

Re: playbook wont turn off and keypad not working

Hello,

I just bought a bb playbook 16gb and it seems that whenever is plugged in for charging the keyboard doesnt function..i can hardly write my password to enter the home screen..please help

 

thank you