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BlackBerry® PlayBook™

New Contributor
Posts: 7
Registered: ‎10-09-2012
My Device: play book and bold
My Carrier: vodafone

please help meeeeeee

i just bought a USED BB PLAYBOOK  but i totally forgot to ask the original owner for the bb id and password now i cant go to appworld it asks me for the password and i lost contact with this person now Man Sad    please help me i can send you the serial number or the id and i need the password or a new id please


Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: please help meeeeeee

Do the following except for the backup.


then once you are done you can have your own BBID




First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

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New Contributor
Posts: 7
Registered: ‎10-09-2012
My Device: play book and bold
My Carrier: vodafone

Re: please help meeeeeee

i performed a security wipe and its taking 16 hours is this normal or should i turn it off and back on ?????????

Super Contributor
Posts: 367
Registered: ‎09-22-2012
My Device: Playbook 32
My Carrier: 3

Re: please help meeeeeee

Knotty advised a usb debrick, so you did a security wipe???


I see you started a new thread so this thread is now presumably dead.


>>>  http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/dying-here-help/td-p/1943841