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BlackBerry® PlayBook™

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New Contributor
Posts: 2
Registered: ‎12-22-2012
My Device: playbook
My Carrier: vodaphone

possible virus?

Hi

 

the browser stopped working on my tablet, then it came up that my password had failed and that my playbook was going to be erased, this error message just stayed on the screen for ages and nothing happened so I have tried to restart and it said restarting playbook but nothing has happened, i then tried to turn off and now it says turning off playbook but it has been like that for ages now.  I think i might have a virus or something?  What should I do?

 

Many Thanks

Guru II
Posts: 21,521
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: possible virus?

I highly doubt it's any kind of virus.  It sounds like you are inputting an incorrect password.  When you do that you will only get a certain number of attempts before it wipes the data from your Playbook.  This is a security feature. 

 

If you can, I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.


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New Contributor
Posts: 2
Registered: ‎12-22-2012
My Device: playbook
My Carrier: vodaphone

Re: possible virus?

Thanks a lot for that, I did a forced shutdown and reset everything, luckily its new so i didnt lose any data &colonSmiley Wink


John_Clark wrote:

I highly doubt it's any kind of virus.  It sounds like you are inputting an incorrect password.  When you do that you will only get a certain number of attempts before it wipes the data from your Playbook.  This is a security feature. 

 

If you can, I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.