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BlackBerry® PlayBook™

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New Member
Posts: 1
Registered: ‎06-22-2012
My Device: Blackberry playbook
My Carrier: me

problems with udpdate 65972

i made a factory reset to my tablet

and when i was doing the settings 

a error appear

“Could not connect to update server.


New Member
Posts: 1
Registered: ‎06-22-2012
My Device: playbook
My Carrier: bell

Re: problems with udpdate 65972

I also have the same problem. could the Blackbery server be down or is the problem from my side

New Contributor
Posts: 3
Registered: ‎06-22-2012
My Device: 9930, Playbook
My Carrier: Verizon

Re: problems with udpdate 65972

Just bought a Playbook.  I got the same error message.  Tech Service said that their servers are down and I should wait for 24 hours to see if they go back up again.  I can't use my new Playbook at all because it is not possible to bypass the initial software update screen.  Pretty disappointing start to my new Playbook.

New Member
Posts: 1
Registered: ‎06-22-2012
My Device: PlayBook
My Carrier: AT&T

Re: problems with udpdate 65972

Just got my PlayBook today and got this error message during set-up. Not a good start. I hope I didn't make a mistake with this purchase.

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: problems with udpdate 65972

Hello guys,

 

Welcome to the Community

 

Please check this link and see if it helps you troubleshoot the issue.

 

Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connecte...

 

Goodluck

 

 

Ron

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New Contributor
Posts: 3
Registered: ‎06-22-2012
My Device: 9930, Playbook
My Carrier: Verizon

Re: problems with udpdate 65972

Thanks Ron, but RIMM already admitted this is a server issue at their end. Our issue is the first-time WiFi only setup/upgrade.
Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: problems with udpdate 65972

Is it RIM's tech support or your Carrier's tech support?
...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Smiley Happy

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New Contributor
Posts: 3
Registered: ‎06-23-2012
My Device: blackberry playbook
My Carrier: metro

Re: problems with udpdate 65972

did you ever get it fixed my playbook is doing that today

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problems with udpdate 65972


krtebr wrote:
Thanks Ron, but RIMM already admitted this is a server issue at their end. Our issue is the first-time WiFi only setup/upgrade.

Make certain you're speaking with a RIM tech, not a Verizon tech. Call PlayBook support. 

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New Contributor
Posts: 3
Registered: ‎06-22-2012
My Device: 9930, Playbook
My Carrier: Verizon

Re: problems with udpdate 65972

Hi folks, it was the RIMM technician that told me about the outage. It is working this morning - I'm excited to try my new toy!