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New Contributor
Posts: 2
Registered: ‎09-03-2013
My Device: Playbook
My Carrier: not aplicable
Accepted Solution

recover/reset password for Blackberry World

I have mislaid my password for access to Blackberry World from my Playbook which I need so I can buy an app.

 

I have my user id and am not locked out; and know my 'secret questions' etc.

 

When I attempt the standard password reset/recovery process, I am sent an email which includes a link. Clicking the link repeatedly casues Outlook to present the following  error message:

 

Your request couldn't be completed.
This may have occurred for security reasons or because your session timed out.

 

My Playbook is out of warranty so i no longer get free support. I understand I can pay for support; but all I am looking for is to reset access to Blackberry World so I can buy something. I don't see why I should have to pay to do that. No other online vendor would make me do that.

 

Suggestions welcome please.

 

Thanks

Super Contributor
Posts: 349
Registered: ‎07-18-2013
My Device: Playbook

Re: recover/reset password for Blackberry World

Check your email in webmail, or copy and paste link into browser, or check email on 

Playbook mail app?



Sarah.
Highlighted
New Contributor
Posts: 2
Registered: ‎09-03-2013
My Device: Playbook
My Carrier: not aplicable

Re: recover/reset password for Blackberry World

had already tried most of those with no success, but set up my email on the BB (which I hadn't previously done) and the link then opened. So problem resolved, thank you