Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

Posts: 1
Registered: ‎09-16-2010
My Device: Bold 9000
My Carrier: Rogers

software upgrade 2.1 interrupted - HELP!


This is frustrating. I was reluctant to upgrade from 2.0 to 2.1 for a long time since it was working perfectly, but today I decided to take a risk and I lost. I updated BB Desktop Manager, plugged the Playbook into my laptop, backed PB up and started the SW upgrade. It went OK for a while to about 30% as I can see on a progress bar and then stopped. It shows "installing sys.pim.contacts" for more than two hours now. I called BB tech support and they advised me to wait much longer saying that it might take 8 hours and if I disconnect PB it will become unusable. I checked the CPU of my laptop and there is a zero activity on it, it is virtually idle. I am on high speed cable internet and there is no problem with connectivity. Any thoughts or suggestions?