10-12-2012 11:52 PM
This is frustrating. I was reluctant to upgrade from 2.0 to 2.1 for a long time since it was working perfectly, but today I decided to take a risk and I lost. I updated BB Desktop Manager, plugged the Playbook into my laptop, backed PB up and started the SW upgrade. It went OK for a while to about 30% as I can see on a progress bar and then stopped. It shows "installing sys.pim.contacts" for more than two hours now. I called BB tech support and they advised me to wait much longer saying that it might take 8 hours and if I disconnect PB it will become unusable. I checked the CPU of my laptop and there is a zero activity on it, it is virtually idle. I am on high speed cable internet and there is no problem with connectivity. Any thoughts or suggestions?