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New Contributor
Posts: 2
Registered: ‎01-14-2013
My Device: Torch 9700
My Carrier: Rogers
Accepted Solution

unable to purchase apps in App World

I'm having a problem, which as best I can tell started this past weekend.  I can download free apps no problem on my Playbook.  If I try to pay for an app, it sits at the dimmed Authenticating screen for several minutes until (I assume) it times out.  If I try to instead purchase the app via AppWorld on the web, I get the "An internal server error has been detected. Please try your operation again. (EC )" error.  My Torch 9700 is also tied to the same BBID.  Any suggestions on how I might be able to purchase apps again would be appreciated.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to purchase apps in App World

On your Playbook, touch the upper right battery icon > Restart.

After the restart, reconnect to your WiFi router and try the AppWorld purchase again.



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Developer
Posts: 863
Registered: ‎10-27-2010
My Device: Z30 / PlayBook 64GB
My Carrier: Virgin Mobile UK

Re: unable to purchase apps in App World

If rebooting the PlayBook doesn't work, try deleting your wifi connection and then reconnecting your PlayBook in the options screen.

Follow me on Twitter1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!