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BlackBerry® PlayBook™

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New Contributor
Posts: 5
Registered: ‎02-10-2014
My Device: blackberry playbook
My Carrier: rogers
Accepted Solution

unable to set up blackberry playbook

I have a blackberry playbook. I am unable to connect to wifi. There is no hotspot option. When I try to redownload the sofyware my playbook cannot be identified because setup is not complete. Help!!!!!!

Posts: 94,513
Likes: 24,396
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to set up blackberry playbook

So, at this point what screen is your Playbook on?

 

Are you in the presence of any Wifi router?

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New Contributor
Posts: 5
Registered: ‎02-10-2014
My Device: blackberry playbook
My Carrier: rogers

Re: unable to set up blackberry playbook

Thank you so much for your response. I am stuck on the  connect to wifi screen. I am able to (sometimes. I think when I restart the playbook) log in with a blackberry account. I have a wireless router with shaw. I am NOT savvy on this part. 

Posts: 94,513
Likes: 24,396
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to set up blackberry playbook

ON that connect to WiFi screen, do you see the name of your WiFi router?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎02-10-2014
My Device: blackberry playbook
My Carrier: rogers

Re: unable to set up blackberry playbook

I have seen it appear off and on. I contacted Shaw (my internet provider) and I have gone through the steps to press the button on my router and I have manually entered the PIN. Nothing is working. I have been on the telephone off and on wth BlackBerry. I have an option at this point to send it in for repair. At this point I have had the tablet for three weeks and I have been unable to use it and it will take another four weeks in repair. What a mess. I am really glad you were born and I have been able to connect with you. It could save me four weeks of waiting. Tami

Posts: 94,513
Likes: 24,396
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to set up blackberry playbook

NO, don't send it off.

 

Go to the WiFi setup page, when you see your router name, tap on it and the button below [USE WPS].

That will alleviate your need to insert the PIN in the router (which to me a convoluted process).

Enter your router password... and you should connect.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎02-10-2014
My Device: blackberry playbook
My Carrier: rogers

Re: unable to set up blackberry playbook

I really appreciate all the time and attention you have given to this matter. My wifi so seldom shows up but when it does I have tried. I also have tried typing in my routye SSID and password. Nothing is working. The woman from BlackBerry who was to call me back this morning never did. What and assolute gong show. Anyway still stuck on connect to wifi, still unable to set up playbook and still wondering what to do. Thanks again. Tami

New Contributor
Posts: 5
Registered: ‎02-10-2014
My Device: blackberry playbook
My Carrier: rogers

Re: unable to set up blackberry playbook

Oh my goodness I am so glad you were born. LUCKY friends, family and loved ones to have such a wonderful person. If you have not guessed by now IT WORKED!!!!!~!! I can not tell you how many times I have talked with Blackberry techs. I went really close to the wifi box  and waited until the wifi network came up and did exactly as you said. The only difference was I kept the playbook really close to the wifi box. :Smiley HappyTami

Posts: 94,513
Likes: 24,396
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to set up blackberry playbook

Oh, you're very welcome, and thank you for the kind comments.

 

Enjoy your Playbook and a tip... KEEP it charged. It does not like to be drained to 0% battery.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code