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BlackBerry® PlayBook™

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New Member
Posts: 1
Registered: ‎01-01-2013
My Device: playbook
My Carrier: none

update problem!! help!

Alright, ever since the last update alot of thing don't work, such as a couple games and I can't access the App world and all my backrounds are all courpted and it has trouble turning off now, I can 't use the red turn off button when you tap the battery icon it just pick it up,but it picks up the restart button and standby button and my facebook chat from the website always disconnects.

Guru II
Posts: 21,977
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: update problem!! help!

That is a lot of unrelated issues.  You may want to consider reloading the OS again from scratch

 

First do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.


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