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BlackBerry® PlayBook™

New Member
Posts: 1
Registered: ‎04-30-2013
My Device: playbook and handset
My Carrier: ee

usb port not working - need data off and on to playbook

Ok heres the thing, nearly as soon as i bought the playbook the usb port stoppepd working and i was unable to charge / retrieve data / add data.

I purchased the magnetic charging dock and its worked a dream to charge it, however im stuck with still needing all my info off it, and also given thats its a 64gb playbook id like to be able to still use it.


Any one any idea where I can buy a new part??


or any other ideas on how to get data off or on would be fantastic

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: usb port not working - need data off and on to playbook

Without use of the USB port or connection... you can use WiFi media sharing on the PlayBook.


Wi-Fi Sharing

Complete the following steps to share files over a Wi-Fi connection for BlackBerry PlayBook:

  1. From the BlackBerry PlayBook home screen, select the settings icon.
  2. Select Storage and Sharing.
  3. Toggle Wi-Fi Sharing to ON.
  4. Tap Properties to verify network identification information. (PlayBook name, password etc)
  5. From a Windows or Mac based computer on the same network as the BlackBerry PlayBook, navigate to the IP address of the BlackBerry PlayBook which can be found under Settings > About > Network.
    1. On a Windows computer, open the Run dialog box (shortcut of Windows Key + R) and type file:\\ or \\ (where should be replaced with the actual IP address of the BlackBerry PlayBook)
    2. On a Mac computer, select Go > Connect to Server... and type smb:// (where should be replaced with the actual IP address of the BlackBerry PlayBook)
  6. Once the device is connected to the computer, navigate to the media folder which contains several sub-folders such as documents, music, photos, videos, etc, the BlackBerry PlayBook user can then move files between the computer and these folders.

Article ID: KB26068 How to transfer files to and from the BlackBerry PlayBook tablet and BlackBerry 10 smartphone

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Trusted Contributor
Posts: 213
Registered: ‎09-01-2012
My Device: Blackberry Playbook 32GB
My Carrier: none at present

Re: usb port not working - need data off and on to playbook

or, if the files are not too large, consider downloading Bluebox on your BB and Dropbox on your computer..they are compatible...put files in one and retrieve on the other wirelessly