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Contributor
Posts: 11
Registered: ‎10-18-2010
My Device: Blackberry tour 9630
Accepted Solution

video chat with family in india

i bought two playbooks in toronto. set both up here and sent 1 to india to my family.

i checked that video chat worked perfectly. 

but now both cannot connect for video chat.

its gives me this error message : " the person you called is not currently available" but they are connected to wifi. and they are getting the same message when they try to call me.

pls help.

Contributor
Posts: 12
Registered: ‎06-17-2012
My Device: PlayBook 64GB
My Carrier: None

Re: video chat with family in india

Hello, does each one of the PB have their own e-mail address, i.e. are both of them registred under the same name / email? Ptolomeus
It´s not me! Basically, I´m always "worldly" innocent!
Contributor
Posts: 11
Registered: ‎10-18-2010
My Device: Blackberry tour 9630

Re: video chat with family in india

Yes both have different registered email addresses.

Regular Contributor
Posts: 72
Registered: ‎05-02-2011
My Device: 9700
My Carrier: Vodafone

Re: video chat with family in india

one thing u might want to check is whether you/your family said themselves on unavailable/busy mode...

 

is the icon next to the contact in video chat green or grey?

 

 

 

Contributor
Posts: 11
Registered: ‎10-18-2010
My Device: Blackberry tour 9630

Re: video chat with family in india

Yes it is set to accept calls. 

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Regular Contributor
Posts: 72
Registered: ‎05-02-2011
My Device: 9700
My Carrier: Vodafone

Re: video chat with family in india

what about a contact in toronto? can you video chat with anyone else?
Contributor
Posts: 11
Registered: ‎10-18-2010
My Device: Blackberry tour 9630

Re: video chat with family in india

Yes I can chat.  I tried with my friend and it's working fine.

New Contributor
Posts: 6
Registered: ‎06-20-2012
My Device: Playbook
My Carrier: na

Re: video chat with family in india

[ Edited ]

I am dealing with the same issue,  i am residing in South Korea and cannot use the video chat on my playbook device when I videochat with my friend in Waterloo, Ontario Canada. it says " The person is currently not available." and the video icon has been grey beside the peron's name since June 17 sunday. also it set up as "accept calls".

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: video chat with family in india

Video Chat requires a very good Internet connection. If it is slow, you may have to turn off the video and try with audio only. I checked in the Country List to see if India is listed and it should work. I also checked for South Korea but it is not listed.
New Contributor
Posts: 6
Registered: ‎06-20-2012
My Device: Playbook
My Carrier: na

Re: video chat with family in india

the internet connection is very good for both side in South Korea and in Canada.  Even audio is not working at all, the person is compeletly out of the availble list being in grey. And please clrify what is in the Country List you meant by.