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Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: video chat with family in india

KB 27203. Google that BlackBerry Knowledge Base article.
Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: video chat with family in india

Have you tried using Video Chat with the PIN numbers instead of email address?
New Contributor
Posts: 6
Registered: ‎06-20-2012
My Device: Playbook
My Carrier: na

Re: video chat with family in india

Yes I did with pins as well but still not working. The video chat had been working perfectly fine since last week, all of a sudden it has not been working since last Sundays, perhaps the issue occurred from your side. Please fix it.

 

Contributor
Posts: 11
Registered: ‎10-18-2010
My Device: Blackberry tour 9630

Re: video chat with family in india

Same here.not video chat.
Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: video chat with family in india

This is a Community Support Forum. No one here works for RIM. We are only users who try to help those with problems. Here are some RIM Contact info for your countries. Try contacting them.

RIM Seoul
Regus KFB 20F
Office 2028, Korea First Bank Building
100 Gongpyung-Dong, Jongro-gu
Seoul Korea 110-702


RIM Delhi
Cyber Terraces
Level 18, Building No 5, Tower A
DLF Phase 3
Gurgaon, India 122002


RIM Mumbai
Kalpatru Synergy Executive Center
Golibar Road, Santacruz East
Mumbai, India 400055


Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: video chat with family in india

Here is the RIM Support for Canada.
Rim Support
Canada Toll Free: 1-877-644-8405
Email: playbooksupport@blackberry.com

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Regular Contributor
Posts: 72
Registered: ‎05-02-2011
My Device: 9700
My Carrier: Vodafone

Re: video chat with family in india

interesting....i just tried video chatting with a friend in canada....i am in Australia....

I cannot call them, they are always unavailable. but they can call me. It used to work a few weeks back...must be something RIM screwed up on their servers.

 

I am running OS 2.1 beta. 

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: video chat with family in india

If a BlackBerry® ID email address contains any capital letters, the Video chat availabitliy status will not be detected.  Hence, the status of the user will not be avilable in the Video chat application for the user.
The above comes from one of BlackBerry Knowledge Base article.
Contributor
Posts: 11
Registered: ‎10-18-2010
My Device: Blackberry tour 9630

Re: video chat with family in india

Nothing wrong with email addresses. I setup both of them here in canada and video chat was working but not from india. Even now I security wiped both the devices but no luck.
Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: video chat with family in india

Contact RIM and ask if there is a problem with Video Chat.