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BlackBerry Push Development

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Contributor
Posts: 15
Registered: ‎05-05-2014
My Device: Bold 9900
My Carrier: ATT
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Update/Renew eval?

I swear I read somewhere on the developer site where to contact for changes or extensions of Push Eval registration, but I am not finding it this morning.  A gentle reminder would be appreciated.

 

Specifically, I am trying to work with someone in L'viv, Ukraine with my BlackBerry push (cp4714) and their BIS provider is saying the URL is invalid.  I am suspecting that I originally just clicked "Americas" on my Eval registration form and would like to add EMEA and APAC.  

 

In my defense, the registration form says "Mainly" and that is true for the eventual product, but it is not "Solely" Americas.

 

Any help or pointers of where to go for help would be appreciated.

Contributor
Posts: 15
Registered: ‎05-05-2014
My Device: Bold 9900
My Carrier: ATT

Re: Update/Renew eval?

Bump?

BlackBerry Development Advisor
Posts: 15,700
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: Update/Renew eval?

You can fill out the form you used to register to evaluate the Push Service again to modify your details.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
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Contributor
Posts: 15
Registered: ‎05-05-2014
My Device: Bold 9900
My Carrier: ATT

Re: Update/Renew eval?

Thanks!  Should I expect a response E-mail when processed?

 

K^2

BlackBerry Development Advisor
Posts: 15,700
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: Update/Renew eval?

Yes, you should hear back.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
Contributor
Posts: 15
Registered: ‎05-05-2014
My Device: Bold 9900
My Carrier: ATT

Re: Update/Renew eval?

I never got anything back on my re-filed request.

Retired
Posts: 856
Registered: ‎07-15-2008
My Device: Passport
My Carrier: Bell

Re: Update/Renew eval?

I don't think that new credentials will solve the problem. It's likely another issue, possibly on the server side, which we could investigate.

 

Can you provide more information about what errors you are seeing? Is it just this one person who has the error, or is it more widespread?

Tim Windsor
Open Source Technical Lead
Contributor
Posts: 15
Registered: ‎05-05-2014
My Device: Bold 9900
My Carrier: ATT

Re: Update/Renew eval?

We have a developer in the Ukraine who is working on the client side.  When he tries to register, gets an error.  I cannot find his original message to me with more details from several months back.  I had asked him to retry monday and he said:

 

I still get the error:

  Cortext: Push Subscription status failed: java.io.IOException: Failed to transmit.

 

I've asked him for more details from his side - actual status.getError() returned (Failed to transmit is from status.getReason()), what our end-point resolves to from his network, who the BIS carrier is.  Hopefully have that in the morning.

 

Thanks!