02-27-2014 09:48 AM
Still waiting on Sprint to give us 10.2. Posted the following below to their forums. Since they are clueless does anyone here know what Sprint is doing? "Sprintdon'tcare" has no idea. We were lead to believe we would have 10.2 by the end of February. Anyone?
"I'm with Steelclip. Make a phone call and actually give us a solid answer. Do you actually know how to get this done or is this a bot that spams replies? The bot would be cheaper and as effective. It's absurd that TMobile and Sprint are the last to get around to this very important update. I'm very disappointed I signed up with Sprint at this point. We don't get the features you offer the other phones like Sprint TV or whatever else you don't offer us. I don't get service at my cottage like I do with my Verizon phone. I came to Sprint just for the BB Q10. I guess I should of went with a carrier that actually has it together enough to get things done. I regret not doing my research. Africa has this update but we can't seem to pull it off at Sprint. At least TMobile has told people why they can't get the job done and when to expect it. I'm so ready to just buy myself out of this system and go with AT&T or Verizon. I stopped off at a new Sprint store in Novi, MI and the manager was so misinformed on Blackberries she had no idea what she was talking about. She said she discouraged people from getting Blackberries. Based on a lack of effort, caring, and information. Blackberry said they expected Sprint to have it together by the end of February. You got one day, the clock is ticking. Best phone out there, I just need to marry it to a responsible provider. There's no reason this update shouldn't be out yet. There is absolutely NO SPRINT SOFTWARE on my phone! You provide us nothing that doesn't come on an out of the box Blackberry. What kind of problem do you think you would encounter releasing it??? Anything that needs to be done on your end would be extremely trivial. Enough is enough. Do your jobs, get it done. That Novi manager has a good idea about steering people away from things, I may adopt it also about Sprint! /end frustrated rant "
02-27-2014 10:29 AM
02-27-2014 11:36 AM
Yes, this is a Sprint issue and their own delay. BlackBerry has released the upgrade worldwide.
Meanwhile, you can upgrade yourself manually, using one of the two methods below:
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code