09-24-2013 05:55 PM
When I receive text messages with an attachement I can't download the attachement. A black box appears that says download. I click on download an nothing happens.
Solution: Is there one?
09-27-2013 07:14 AM
Welcome to the BlackBerry Support Community Forums.
Can you please confirm a few details about the issue you are having?
1. When did the issue start?
2. Is there a media card in the BlackBerry Q10 smartphone? If so have you attempted to remove it and test the issue?
3. Is the issue related to all attachment types received from all contacts?
4. What is the version of BlackBerry 10 software on the BlackBerry Q10 smartphone? Settings>About>Category OS>OS version
I look forward to your reply
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09-28-2013 03:02 PM
Yes, I had the same problem. I called Telus and it was my MMSC settings.
MMSC settings for telus:
MMSC URL - http://aliasredirect.net/proxy/mmsc
Proxy URL - 188.8.131.52:80