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BlackBerry® Q10

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New Contributor
Posts: 9
Registered: ‎05-06-2013
My Device: Q10
My Carrier: *

Anyone Having Problems with Text Attachments since latest OS Revision for Q10?

Problem:

When I receive text messages with an attachement I can't download the attachement.  A black box appears that says download.  I click on download an nothing happens.

 

Solution: Is there one?

Retired
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Anyone Having Problems with Text Attachments since latest OS Revision for Q10?

Hello MrSmartPhone

Welcome to the BlackBerry Support Community Forums.

 

Can you please confirm a few details about the issue you are having?

 

1. When did the issue start?

 

2. Is there a media card in the BlackBerry Q10 smartphone? If so have you attempted to remove it and test the issue?

 

3. Is the issue related to all attachment types received from all contacts?

 

4. What is the version of BlackBerry 10 software on the BlackBerry Q10 smartphone? Settings>About>Category OS>OS version

 

I look forward to your reply


Goose947


 


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New Contributor
Posts: 7
Registered: ‎09-22-2013
My Device: Q10
My Carrier: Telus

Re: Anyone Having Problems with Text Attachments since latest OS Revision for Q10?

Yes, I had the same problem. I called Telus and it was my MMSC settings.

 

MMSC settings for telus:

MMSC URL - http://aliasredirect.net/proxy/mmsc

Proxy URL - 74.49.0.18:80