07-26-2013 04:03 PM
Just got a new Q10. Set up the wrong BB id. When I got the BB id confirmation email I selected the option to delete the BB id as not valid. However, my BB won't let me select a new BB id. A screen keeps popping up on my BB asking for the password for the BB id I deleted but because I deleted that id my BB won't recognize the password and the pop up screen won't let me use the new BB id I set up. How do I change the BB id on my Q10 to the proper one I have now set up without having to delete all data and start again????
07-26-2013 06:03 PM
Hi and Welcome to the Community!
Unfortunately, you are in a situation requiring drastic action so that you can start over: