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BlackBerry® Q10

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Posts: 2
Registered: ‎02-17-2014
My Device: Passport, Q10
My Carrier: cyta-mobile vodafone

BB Q10 After update problem

Hi, after I update my bbq10 I have problem with the battery

its shows up that I have 100% and after 2sec shows that I have 40%.

I cannot charge it because whenever I put the USB on the phone it turns off and never turn on unless I disconnect the USB

pls help meeeeeee

Forums Veteran I
Posts: 1,849
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: BB Q10 After update problem

Hello BBQ10bbq10

 

Welcome to http://supportforums.blackberry.com/

 

You can tell the version of OS you have or just update your Q10.

 

Regards.


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Posts: 96,067
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Q10 After update problem

BBQ10bbq10, can you connect to the normal wall outlet charger?


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Posts: 1
Registered: ‎08-06-2014
My Device: blackberry Q10
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Re: BB Q10 After update problem

[ Edited ]

Mine too...

exactly the same...

how to fix this problem. please helpppppp

Posts: 96,067
Likes: 24,621
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Q10 After update problem


iblis wrote:

Mine too...

exactly the same...

how to fix this problem. please helpppppp


Answer my question above.

 

What is happening is that your on-device battery meter is off-sync with the actual battery charge. Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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