07-19-2013 10:11 AM
I currently have an issue with my Gmail account on my BB Q10. I have 2-step verification activated so for setting up my Gmail on my Q10, I have to go to retrieve an application specific password. This works fine for setting it up, but very frequently, I will get a notification saying that Gmail has stopped responding and that my login information for my imap server has changed or is incorrect. I can fix this by going and getting a new application specific password and updating my information, but this problem will come back the next day.
Also, it's worth noting that on the application specific password page, the "Last Used" column for the passwords will appear as "unavailable" for my Q10 password, implying that I never used the password.
Any help at all would be much appreciated!
07-23-2013 07:47 PM
Hello cwang and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your Gmail account.
To clarify, you added your Gmail account as outlined in KB33504 successfully, but daily you are being asked to re-validate your account?
Under Settings>About>Category OS what is your software version?
07-23-2013 10:58 PM
07-30-2013 03:55 PM
07-30-2013 05:06 PM
It does not! The issue is definitely the on and off wifi, which unfortunately I don't think I have any control over. I really hope this will be fixed soon, though.
07-30-2013 06:25 PM
In order for us to best investigate this issue with the Wi-Fi, call your mobile carrier's technical support team and ask to have a support ticket opened with BlackBerry Technical Support.
We would like to review logs on this issue.