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BlackBerry® Q10

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New Contributor
Posts: 3
Registered: ‎07-19-2013
My Device: Blackberry Q10
My Carrier: AT&T

BB Q10 Gmail Application Specific Password Issue

Hello,

 

I currently have an issue with my Gmail account on my BB Q10. I have 2-step verification activated so for setting up my Gmail on my Q10, I have to go to retrieve an application specific password. This works fine for setting it up, but very frequently, I will get a notification saying that Gmail has stopped responding and that my login information for my imap server has changed or is incorrect. I can fix this by going and getting a new application specific password and updating my information, but this problem will come back the next day.

 

Also, it's worth noting that on the application specific password page, the "Last Used" column for the passwords will appear as "unavailable" for my Q10 password, implying that I never used the password.

 

Any help at all would be much appreciated!

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BB Q10 Gmail Application Specific Password Issue

Hello cwang and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with your Gmail account.

 

To clarify, you added your Gmail account as outlined in KB33504 successfully, but daily you are being asked to re-validate your account? 

 

Under Settings>About>Category OS what is your software version? 

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 3
Registered: ‎07-19-2013
My Device: Blackberry Q10
My Carrier: AT&T

Re: BB Q10 Gmail Application Specific Password Issue

Hey,

Thanks for your reply. I did some more research and it seems like the issue may have to do with the fact that I am running under wifi that is constantly being connected and disconnected.

The software release number is 10.1.0.2030 and the OS version is 10.1.0.2121.

Thanks!
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BB Q10 Gmail Application Specific Password Issue

Hmmmm interesting.

As a test, if you were to turn off WiFi and use your data for your email for a period of time, does this same request for authentication still happen?

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 3
Registered: ‎07-19-2013
My Device: Blackberry Q10
My Carrier: AT&T

Re: BB Q10 Gmail Application Specific Password Issue

It does not! The issue is definitely the on and off wifi, which unfortunately I don't think I have any control over. I really hope this will be fixed soon, though.

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BB Q10 Gmail Application Specific Password Issue

In order for us to best investigate this issue with the Wi-Fi, call your mobile carrier's technical support team and ask to have a support ticket opened with BlackBerry Technical Support.

 

We would like to review logs on this issue.

 

Thanks! 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!