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BlackBerry® Q10

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New Contributor
Posts: 6
Registered: ‎05-23-2013
My Device: q10
My Carrier: 02

BB Q10 connection error on BB Link

Tried for nearly a week to connect my q10 to the link software to sync music, pics etc. Everytime i try and sync something it comes up connection error. Also when laptop is installing the phone says device unplugged but it's still connected. I'm using laptop windows 7.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BB Q10 connection error on BB Link

Hi sarah26,

 

Have you signed into BlackBerry Link using the same BlackBerry ID as your BlackBerry Q10?

 

Thanks.

 

-CptS

 

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New Contributor
Posts: 6
Registered: ‎05-23-2013
My Device: q10
My Carrier: 02

Re: BB Q10 connection error on BB Link

Hi, I am signed in to BlackBerry Link and Q10 using same ID, shows connected on link next to pc but when I go to sync says preparing to sync then yellow triangle with connection error.
New Member
Posts: 4
Registered: ‎08-22-2013
My Device: Blackberry Q10
My Carrier: Bell

Re: BB Q10 connection error on BB Link

Same problem!!! Did you finally find a solution ton solve the problem?

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New Contributor
Posts: 6
Registered: ‎05-23-2013
My Device: q10
My Carrier: 02

Re: BB Q10 connection error on BB Link

No i haven't found a solution to bb link yet, only way i can do it is install phone on laptop with usb and go through the my computer. Or i use the bluetooth.

Havent got any ideas on how to sort out the bb link.