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BlackBerry® Q10

Posts: 1
Registered: ‎06-13-2013
My Device: q10
My Carrier: stc

BB Q10 not loading

I was doing a factory reset for my bb q10 and then the device freezed

I tried reloading the software through bb link or bb update but this is not possible

I cannot access my device

What should be done please?

Guru II
Posts: 22,027
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: BB Q10 not loading

Have you tried this:


1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!