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BlackBerry® Q10

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Visitor
Posts: 1
Registered: ‎06-13-2013
My Device: q10
My Carrier: stc

BB Q10 not loading

I was doing a factory reset for my bb q10 and then the device freezed

I tried reloading the software through bb link or bb update but this is not possible

I cannot access my device

What should be done please?

Guru II
Posts: 22,027
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: BB Q10 not loading

Have you tried this:

http://www.blackberry.com/btsc/KB33480

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