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BlackBerry® Q10

New Member
Posts: 1
Registered: ‎05-08-2013
My Device: Blackberry Q10
My Carrier: Telus

Backup and Refresh data for my BBQ

Trying to backup and refresh my data using Blackberrry Link ... I get a message that the software does not support my new Q10 device?  I'm referred to the Support page but didn't see any link to my problem.  Can someone tell me what I'm doing wrong?

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Backup and Refresh data for my BBQ

Hey Gerryroeder,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


What version of BlackBerry Link are you currently using?  Click on Settings at the top and the version will appear on the left.  Also do you get this message immediately when you press backup?


Also are you using a PC or a Mac?


Were you able to create a backup in the past?


I look forward to your reply.





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New Contributor
Posts: 7
Registered: ‎12-02-2010
My Device: 9780, 9900, Z10, Q10, & a Playbook, and many others in the drawer ;-)
My Carrier: Rogers & SaskTel in Regina

Re: Backup and Refresh data for my BBQ

Hi Gerryroeder,


Make sure you have the latest version of BlackBerry Link installed. You can download it from here:




As of the time I write this the latest versions are for windows and v1.1.0.32 for MacOS. Both released Today! (May 8, 2013)