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BlackBerry® Q10

New Member
Posts: 2
Registered: ‎07-24-2014
My Device: BlackBerry Z30
My Carrier: T-Mobile

BlackBerry Q10 Stuck In Setup Wizard and Cannot be Skipped

Hello, I have a BlackBerry Q10 for the T-Mobile network here in the USA. I was having problems with my phone and did a security wipe. Once the wipe was completed, the phone restarted and went through the setup wizard again (like how it was when I barely purchased it). So I checked English for my language, agreed to the terms of service, and then the phone saw that I was connected to the T-Mobile network.

The problem with the setup process began once it began looking for WiFi. It kept on scanning for WiFi for an infinite amount of time, found no connection, and didn't allow me to skip this process. I can't swipe to the next page to skip searching for WiFi. There's no way around it, therefore my phone can't start period because setup is not complete. It can't be used at all anymore.

A solution I thought may work was connecting it to my PC via usb and "reload" the phone as instructed in the software. Nothing happened.

So as far as things are concern the BlackBerry Q10 is unusable because I cannot skip the initial setup wizard when it prompts for WiFi.
Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BlackBerry Q10 Stuck In Setup Wizard and Cannot be Skipped

Hi and Welcome to the Community!


Something may have become corrupt in the OS, and an OS reload would indeed be in order. Since LINK cannot succeed, your only choice now is an AutoLoader::

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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