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BlackBerry® Q10

New Contributor
Posts: 2
Registered: ‎09-26-2013
My Device: Blackberry 9700
My Carrier: Safaricom Kenya
Accepted Solution

BlackBerry Q10 delete on Mailbox

My Director, wants to delete emails from handheld and they should not be received in microsoft outlook or Gmail server, he has purchased Blackberry Q10, he is on Gmail account, as on the previous Blackberry bold 9900 he used to delete a particular message and bb will show whether to delete from Handheld or Mailbox and you choose Mailbox and the message will not be received or downloaded in Microsoft Outlook. your help is highly appreciated.


As the current way he is getting emails on both blackberry and Microsoft Outlook.


Your support is highly appreciated.


Thanks & Regards,


Bipin Vaghjiani

Posts: 95,849
Likes: 24,599
Solutions: 6,411
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Q10 delete on Mailbox

The current BlackBerry10 OS does not allow for deletion on handheld only.


BlackBerry10 features ActiveSync of your emails with your email server. Basically, that is to "mirror" what is on your server. Delete on the server is a delete on the handheld, and to delete on the handheld deletes on the server.


You might investigate using the FILE function on the Q10, to file the email in a different folder on the email server and then on the Q10 selecting to hide filed messages.

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