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BlackBerry® Q10

New Member
Posts: 1
Registered: ‎09-29-2013
My Device: Q10
My Carrier: Sunrise Switzerland

BlackBerry World not starting on Q10


Just started to use my new Q10 - everythings works fine, except BB World appliaction does not open. When I click on the icon, it opens for half a second, but then desappears again if nothing would have happened. I also noticed that i seems to be impossible to re-install BB World App on Q10..

Thanks for hints and support how to solve this ennoying issue.

Br, Christian

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BlackBerry World not starting on Q10

Hello chwenger,

Welcome to the BlackBerry Support Community.


Thank you for your question regarding the issue you are experiencing with BlackBerry World on your BlackBerry Q10 smartphone.


Have you attempted reinserting your battery as a test? If so, please backup as shown here: http://www.blackberry.com/btsc/KB33526 and reload your BlackBerry 10 Device Software as shown here: http://www.blackberry.com/btsc/KB34045


Test before restoring any backup data and let us know if this process addresses the issue for you.


Thank you,



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Posts: 18
Registered: ‎07-24-2013
My Device: Q10
My Carrier: Swisscom

Re: BlackBerry World not starting on Q10

[ Edited ]

[Willkommen im Club. De gliichi Dreck bi mir.]

Same problem here and the two last software updates since I posted my thread haven't solved the problem!! 


By now I've gotten Software Release and OS Version
Still the exact same problem as you described!