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BlackBerry® Q10

New Member
Posts: 1
Registered: ‎10-04-2013
My Device: Q10 and 9790
My Carrier: A1 and T-Mobile

Blackberry ID

I have got two Blackberries, one Q10 and one 9770.

I wanted to create one Blackberry ID for both of the cellphones.
I can change passwords in internet easily but if I try to login the cellphone I get on one the Q10 the following text:

You cannot login with another Blackberry ID on this phone. Please login with the origin Blackberry ID.

On the 9790 i get the information:

Use the Login that is linked to this phone.


How can I solve this problem, respectively how can I reset the phones?


I also tried to get an support e-mail adress of blackberry but there is none available in the www. That´s why I am a little bit disappointed of the BB support.

Forums Veteran I
Posts: 1,847
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Blackberry ID

[ Edited ]

Hello Rob798


If you want to use your first ID in the Q10 must dissociate from the 9770, like doing a security wipe your Blackberry.

If you created a new ID must admitted to the 9780 team if you want to use the new Blackberry ID on the 9770 after the Erase.

In this case you can use the old BBID the Q10 because it is being linked in 9770.


I'll leave a link for more information and support

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