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BlackBerry® Q10

New Contributor
Posts: 2
Registered: ‎10-07-2013
My Device: Q10
My Carrier: Telstra

Blackberry ID

When I set up my Q10 I was asked for an email and password to set uop ID. Now the password keeps failing. I have reset three times and each time I cannot sign in. The Telstra store advised that I do a security wipe and start again. Anyone come across this issue before, and is there an easier fix than a security wipe?

Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Blackberry ID

Hi NeilBoswell


Welcome to BlackBerry Support Forums



Please Check those Knowledge Base and try to reset your BlackBerry ID password.


KB26361  : How to change or reset a BlackBerry ID password.

KB28685 : How to reset the BlackBerry ID password using the password recovery question.

KB28232 :BlackBerry ID reset email is not being delivered to the associated mailbox.

KB28111 :Unable to reset BlackBerry ID password when using a BlackBerry hosted email address.


Good luck :smileyhappy:


VIA | prince2012 Elite II


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New Contributor
Posts: 2
Registered: ‎10-07-2013
My Device: Q10
My Carrier: Telstra

Re: Blackberry ID