10-07-2013 09:08 PM
When I set up my Q10 I was asked for an email and password to set uop ID. Now the password keeps failing. I have reset three times and each time I cannot sign in. The Telstra store advised that I do a security wipe and start again. Anyone come across this issue before, and is there an easier fix than a security wipe?
10-07-2013 09:51 PM
Welcome to BlackBerry Support Forums
Please Check those Knowledge Base and try to reset your BlackBerry ID password.
KB26361 : How to change or reset a BlackBerry ID password.
KB28685 : How to reset the BlackBerry ID password using the password recovery question.
KB28232 :BlackBerry ID reset email is not being delivered to the associated mailbox.
KB28111 :Unable to reset BlackBerry ID password when using a BlackBerry hosted email address.
VIA | prince2012