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BlackBerry® Q10

New Member
Posts: 1
Registered: ‎07-28-2013
My Device: Q10
My Carrier: optus

Blackberry Protect doesn't work

I already turn on my blackberry protect as well as the location service.

However when I log-in to https://protect.blackberry.com


it is stated that:


A device isn’t associated with BlackBerry Protect.


Please help

New Member
Posts: 211
Registered: ‎09-28-2009
My Device: BlackBerry 9370
My Carrier: Verizon

Re: Blackberry Protect doesn't work

When you log into BB Protect via that website you linked to, did you use your full email address rather than just a username? 

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Blackberry Protect doesn't work

From the Protect site, you can switch devices. Make sure your current device is the one associated with Protect as well as your BlackBerry ID.

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