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BlackBerry® Q10

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Posts: 5
Registered: ‎03-02-2011
My Device: q10
My Carrier: Globe

Blackberry Protect won't recognize my BlackBerry Q10 !

[ Edited ]

Hi,

 

I have the same problem with this topic

https://supportforums.blackberry.com/t5/BlackBerry-Q10/Blackberry-Protect-won-t-recognize-my-BlackBe...

 

then i try to contact my carrier but unfortunately they say "But we only have limited information regarding this issue."

 

so how can i fixed this?

I always had BlackBerry Protect turned on but I never checked it. Until I try the website protect.blackberry.com to check if it's really working but it doesn't recognize my new device or my device isn’t associated with BlackBerry Protect. I tried many ways to fix it but nothing works. I live in Philippines my network provider is (globe telecom) .

 

my phone is locked only to globe telecom.
thanks