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New Member
Posts: 10
Registered: ‎08-28-2013
My Device: Blackberry Q10
My Carrier: Bell

Blackberry Q10 BBM stuck on "Restoring your BBM information" Need Help!!

Hi...I went to reply to a BBM this morning and my BBM suddenly flashed up to a screen saying "Restoring your bbm information" and it's been stuck on that ever since.  I have tried reseting the whole phone, changing ID, taking battery out... nothing has worked. can someone please help me? i need my bbm back asap...this sucks!

New Contributor
Posts: 4
Registered: ‎08-28-2013
My Device: q10
My Carrier: rogers

Re: Blackberry Q10 BBM stuck on "Restoring your BBM information" Need Help!!

I just posted this same problem!
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Q10 BBM stuck on "Restoring your BBM information" Need Help!!

Changing ID??

 

How did you do that, what did you do?



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New Member
Posts: 10
Registered: ‎08-28-2013
My Device: Blackberry Q10
My Carrier: Bell

Re: Blackberry Q10 BBM stuck on "Restoring your BBM information" Need Help!!

I just created a new Blackberry ID to try it...didn't work though

New Member
Posts: 10
Registered: ‎08-28-2013
My Device: Blackberry Q10
My Carrier: Bell

Re: Blackberry Q10 BBM stuck on "Restoring your BBM information" Need Help!!

Just a quick update...the screen finally changed from the "restoring" message to the following:  "Unable to Complete Setup" and "Temporary Server Error"  "A temporary server error has occurred.  Please try again"

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Blackberry Q10 BBM stuck on "Restoring your BBM information" Need Help!!


JustJJ wrote:

Just a quick update...the screen finally changed from the "restoring" message to the following:  "Unable to Complete Setup" and "Temporary Server Error"  "A temporary server error has occurred.  Please try again"


At this stage, i think a reboot would help.

 

I think I had this same issue, and a reboot solved it.

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Highlighted
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Q10 BBM stuck on "Restoring your BBM information" Need Help!!


JustJJ wrote:

I just created a new Blackberry ID to try it...didn't work though


You cannot change the BBID on BlackBerry10 devices ONLY in the BBM application, you must security wipe the device and enter the NEW BBID at setup.

 

Is that what you've done?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 10
Registered: ‎08-28-2013
My Device: Blackberry Q10
My Carrier: Bell

Re: Blackberry Q10 BBM stuck on "Restoring your BBM information" Need Help!!

No...I tried and realized I couldn't do it...so that went nowhere.  My BB and ID have not been changed or wiped.

New Member
Posts: 10
Registered: ‎08-28-2013
My Device: Blackberry Q10
My Carrier: Bell

Re: Blackberry Q10 BBM stuck on "Restoring your BBM information" Need Help!!

Pulled the battery and rebooted...same issue...I go into the hub and tap on a waiting BBM message...the screen goes to a "Setup BBM" prompt...I hit continue and then it goes to the "BBM Setup Screen" with the message "Restoring your BBM information" and there it sits spinning. 

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Blackberry Q10 BBM stuck on "Restoring your BBM information" Need Help!!

JustJJ, you aren't the only one facing this. Many new threads similar to yours has come up.

It may be temporary server error!!
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