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BlackBerry® Q10

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New Member
Posts: 1
Registered: ‎10-05-2013
My Device: blackberry q10
My Carrier: DU

Blackberry Q10 does not download email through imap

We have an Icewarp mail server in our company and all imap clients (bb7, iphone, ipad, android) have no problems with imap email, however Blackberry 10 devices are unable to download emails. It downloads the email header but when we open an email, it keeps showing 'loading' and thats it.

If I check on my server the imap session shows that the session is on but the data being downloaded freezes, it does not move !

 

Please help this is URGENT!

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Q10 does not download email through imap

[ Edited ]

Hey yahussayn,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you with this issue and to gather device event logs to determine the root cause, we would request that you contact your wireless service provider to have this issue escalated to BlackBerry Technical support for further trouble shooting.

 

Let us know if you have any questions.

Thank you.

-HB

 

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