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BlackBerry® Q10

New Contributor
Posts: 2
Registered: ‎10-09-2013
My Device: BB Q10
My Carrier: Vodafone

Blackberry can't connect to the server



New BB Q10.

Can't set up emails.

Tried advanced settings, used Microsoft Exchange Active Sync and details are correct as I am also using them with another phone.

Tried the email account validation tool. All attempts failed.

The only reason I bought a BB is because I need it for work. If emails don't work it is useless. If I don't solve this problem quikly I'll return it to the shop.


Please help quicly



New Contributor
Posts: 2
Registered: ‎10-09-2013
My Device: BB Q10
My Carrier: Vodafone

Re: Blackberry can't connect to the server

problem solved!

apparently I can't connect to our server when I am also connecte to our wifi.



Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry can't connect to the server

Probably a security feature of your EAS server.

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Posts: 32,246
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: Blackberry can't connect to the server

if your Wifi is on your LAN, then that can explain it why it could not connect.


I have a wifi in our office that is isolated from the LAN so it works las if you were at home or a wifi hotspot


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